To have a better relationship with your customers, you have to improve your business' customer service. A good customer service is the lifeblood of any business. You can offer any kind of promotions and lower your products' prices, your business won't live for long. Unless, you can win your customer's trust and loyalty.
Ever heard of the slogan; "customers is always right"? They know that. They also know that without them, your business won't survive. So, to keep them, you have to be patient, understanding, caring, approachable and always make them happy... very happy!
Zoho CRM will make your relationship with your customers a better one. In almost all business, the CRM work flow mainly is to initiate marketing, process sales, schedule orders and provide support.
If you want a good customer service and improve customer satisfaction for your business, a CRM works best.
An excellent customer support means a healthy business. A healthy business makes your customers keep coming back for more and making them happy, happy enough for them to pass the good word about your business around.